Our Guarantee and Return Policy
At The Paw-risian Bistro, we guarantee the quality and freshness of our products. Our baked goods are made from fresh, top quality ingredients and are sent directly from our oven to your door. We mostly ship our products by USPS Priority Mail, which normally should reach you 2 to 3 days after dispatch. Your order should be refrigerated immediately upon delivery to prolong freshness. If you should receive an order that is unsatisfactory, please let us know.
The Paw-risian Bistro wants you to be 100 % satisfied with your purchase. If you are not 100 % satisfied, please return the product within 10 days from the date of purchase, for an exchange or return.
All exchange or return items should be complete with original tags still attached, in original packaging wherever possible and in new/original condition.
The Paw-risian Bistro regrets it cannot accept returns or exchanges on any furniture (beds, sofas, crate pads), any custom orders (dog bandanas, dog tags, dog collars, leashes and beds in Provencal or Toile fabrics), or any personalized or perishable items such as treats.
A Return Merchandise Authorization Number can be obtained by filling out our RMA Request Form on our website.
Please follow these instructions to return your item :
Log in on our website and select “My Account” and then select the “Orders” option,
Click the “Return Item(s)” button beside the complete order that you want to receive a return for
And follow the instructions.
Without a RMA your item will be refused and returned to you at your expense. This assigned number must be CLEARLY marked near the shipping label.
Please return unused items to us prepaid US mail with delivery confirmation,with the original packing slip with Return or Exchange written CLEARLY on the front. If you would like an exchange please note clearly what you would like to exchange item(s) for.
Shipping and handling fees are not refundable.
All exchanges are subject to shipping charges incurred to ship out the new item.
Ship item and Packing Slip to:
The Paw-risian Bistro - Attn : Exchange/ Return
773 Rolling Hill Drive - Rivervale, NJ 07675 - USA
For your protection, we suggest you send your return via Federal Express, UPS, or by US mail with insurance and delivery confirmation for tracking purposes. We are not responsible for any returned packages lost in shipping.
If you are returning an item(s), The Paw-risian Bistro will credit your account for the cost of the item(s) only. You will not be reimbursed for the cost of shipping.
Please note : we are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that is sent back to us after 10 days from date of purchase, has been used, or is not in its original new condition.
We encourage you to measure your pet as accurately as possible, as we will allow one exchange per item. After one exchange, each exchange will incur an additional re-stocking and shipping and handling fee of $ 12.00.
Damaged items and lost packages : if an item arrives damaged, you must notify us within 48 hours of receipt. We will send a call tag to pick up the item from you. If the box appears damaged upon receipt, do not sign for it and it will be returned to us. We will send an exchange or credit you for the item.
You have 24 hours from the time of your original purchase to cancel your order for any reason. If you cancel your order after this time period you will be issued a refund (less a 25 % restocking fee plus all shipping and handling charges). Custom made items cannot be cancelled after the 24 hour period. To cancel an order, we must receive your cancellation notice in writing via e-mail or fax. An order is not considered cancelled until you receive a return e-mail from The Paw-risian Bistro confirming your cancellation.