Our
Guarantee and Return Policy
At The Paw-risian
Bistro, we guarantee the quality and
freshness of our products. Our baked goods
are made from fresh, top quality ingredients
and are sent directly from our oven to your
door. We always ship our products by USPS
Priority Mail, which normally should reach
you 2 to 3 days after dispatch. Your order
should be refrigerated immediately upon
delivery to prolong freshness. If you should
receive an order that is unsatisfactory,
please let us know.
The Paw-risian Bistro wants you to
be 100 % satisfied with your purchase. If
you are not 100 % satisfied, please return
the product within 10 days from the date of
purchase, for an exchange or return.
All exchange or return
items should be complete with original tags
still attached, in original packaging
wherever possible and in new/original
condition.
The Paw-risian Bistro
regrets it cannot accept returns or
exchanges on any furniture (beds, sofas,
crate pads), any custom orders (dog tags, dog collars,
leashes and beds in Provencal or Toile
fabrics), or any personalized or perishable
items such as treats.
Please email for a
return authorization number, without this
your item will be refused and returned to
you at your expense. This assigned number
must be CLEARLY marked near the shipping
label.
Please return unused items to us prepaid US
mail with delivery confirmation, with
the original packing slip with Return or
Exchange written CLEARLY on the front. If
you would like an exchange please note
clearly what you would like to exchange
item(s) for.
Shipping and handling
fees are not refundable.
All
exchanges are subject to shipping charges
incurred to ship out the new item.
Ship item and
Packing Slip to :
The Paw-risian
Bistro - Attn : Exchange/ Return
773 Rolling
Hill Drive - Rivervale, NJ 07675 - USA
For your
protection, we suggest you send your return
via Federal Express, UPS, or by US mail with
insurance and delivery confirmation for
tracking purposes. We are not responsible
for any returned packages lost in shipping.
If you are
returning an item(s), The Paw-risian Bistro
will credit your account for the cost of the
item(s) only. You will not be reimbursed for
the cost of shipping.
Please note :
we are not responsible for any damage that
is caused by your dog to any of the
merchandise. We cannot honor refunds or
exchanges for any merchandise that is sent
back to us after 10 days from date of
purchase, has been used, or is not in its
original new condition.
We encourage
you to measure your pet as accurately as
possible, as we will allow one exchange per
item. After one exchange, each exchange will
incur an additional re-stocking and shipping
and handling fee of $ 12.00.
Damaged items
and lost packages : if an item arrives
damaged, you must notify us within 48 hours
of receipt. We will send a call tag to pick
up the item from you. If the box appears
damaged upon receipt, do not sign for it and
it will be returned to us. We will send an
exchange or credit you for the item.
Order
Cancellations
You have 24
hours from the time of your original
purchase to cancel your order for any
reason. If you cancel your order after this
time period you will be issued a refund
(less a 25 % restocking fee plus all
shipping and handling charges). Custom made
items cannot be cancelled after the 24 hour
period. To cancel an order, we must receive
your cancellation notice in writing via
e-mail or fax. An order is not considered
cancelled until you receive a return e-mail
from The Paw-risian Bistro confirming your
cancellation.